Senior Relationship Manager (SRM), Commercial Banking - Nigeria

Antal International

Accounting, Auditing & Finance

Unspecified NGN Confidential
2 months ago

Job Summary


Job Description/Requirements

Job Title: Senior Relationship Manager (SRM), Commercial Banking - Nigeria

Industry: Banking

Location: Nigeria

Salary: Competitive Salary Package + Benefits


Development and execution of the Bank's Commercial Banking strategy in the country Responsible for developing, growing and managing customer relationships and for increasing the Bank’s revenue through marketing of the banks products and services to identified Commercial Banking Customers. Additionally, to develop and maintain positive customer relationships, oversee the marketing of the Bank’s products and services and ensure maximum profitability. Driving Trade business opportunities in the African countries where the Client has established presence by networking with commercial clients to ensure that they benefit from the full range of Bank’s Trade Services and Products. Drive client acquisition and management of existing commercial banking client relationships consistent with the Bank’s strategy in-order to achieve desired quality of business growth Spear head budget preparation for the unit, annual marketing plans and strategies to achieve targeted growth objectives. Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service Establish and develop various sales strategies to meet ever changing customer needs in liaison with the New Product Development Team Maintain, acquire and reactivate customer relationships to improve deposit liability growth and mix. Conduct market research and competitor analyses within marketing area and develop strategies that will give the bank a large part of the market within its vicinity Monitor and control business office income and expenditure to ensure profitability. Recommend the creation of viable and profitable risk assets to increase business office profitability Identify and develop conglomerates banking relationships Sourcing for and monitoring of customer’s tenured investment / facilities. Design product offerings tailored to meet the needs of the commercial banking sector in the country while maintaining regular contacts with their executives to push the Bank’s business. Coordinate Marketing of Regional Trade opportunities covering import and export financing and services, across the group Identify Regional Trade Finance opportunities and trends common across geographies and develop generic solutions to exploit for the benefit of clients and the Banks Build and maintain regional trade sales pipeline Own, manage and update generic trade product programs for regional trade products Keep abreast of local and international developments in the area of trade including competitive offerings in the market Establishment of service measurement systems/metrics Managing, coaching and developing a high-performance team to meet set deliverables Sourcing for and monitoring of customer’s tenured investment / facilities. Prepare weekly and monthly statistics/performance reports for management use. Initiate and carry out recovery action on non-performing credits facilities Perform other duties as assigned by the CEO or his / her designate.

Key Performance Indicators

100 % attainment of annual targets (Deposits, Risk Assets, fees & commission, client conversions) Amount of Contingent Liabilities Commissions & Fees Cost of funds Non funded Income (NFI) and Funded Income (FI) ratio Volume of FX transactions 100 % of zero income leakages Cost income ratio Revenue growth Market share growth Volume of business – deposits and loans/facilities Adherence to policies Market share- low cost amongst others Job Requirements Education Minimum of Bachelor’s Degree (with an MBA, MSC or its equivalent) and/or Professional Qualification in Banking related disciplines Proficiency in Microsoft Office Suite Professional qualification in Customer Relationship Management and Sales & Marketing


Minimum experience –5 years cognate experience in management with at least 3 years in a supervisory capacity

Key Competency List


Expert knowledge of trade and supply chain Product knowledge Broad knowledge of the global macro economy and its dynamics Deep knowledge of Bank’s products and services Deep understanding of the value chain of the key industries Deep industry knowledge Knowledge of credit risk analysis


Project management Product development Strategic savvy Communication (written) Self and team management Presentation skills Innovative Analytical thinking Managing people – cross functional Decision management Developing others Visionary mind Leadership capability

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