Secretary/Customer Service Officer

Job Summary

A manufacturing company located in Anambra State is looking for a customer-oriented Secretary /Customer service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

  • Handle Secretarial/customer inquiries, complaints and requests
  • Open accounts and post transactions into the Customer accounts.
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

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