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Rental Home Booking Virtual Assistant

Job Summary

Manage online customer service, operations and marketing of an AirBnB business located in the Houston, Texas area.

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description

RESPONSIBILITIES

• Email: Respond to prospective guest inquiries & questions using communication templates & Standard Operating Procedures

• Answer Questions: Research & send clear responses to prospective & current guest questions RE: parking, rental homes, etc.

• Negotiate Pricing and Get Bookings: Send offers & negotiate 30+ day bookings using email, AirBnB Homeaway, and Booking.com

• Expand Marketing: Post AirBnB listings on other websites like craigslist, HomeAway/VRBO, Facebook Marketplace, etc.

• Maintain guest communications: Send regular emails to guests through AirBnB and email using communication templates.

• Coordinate Cleanings: Schedule house cleanings on Google Sheets. Coordinate cleanings with house cleaners.

• Manage pricing: Update length of stay & pricing for homes using guidelines and AirBnB research to maximize revenue

• Order missing items: Order and send requested household items from amazon.com to guests

• Coordinate maintenance: Schedule maintenance workers to keep units working (electrical, plumbing, appliances, etc.)

• Improve AirBnB units: Document guest feedback & suggested maintenance and improvements for rental units

• Learn and grow: Meet regularly with manager to summarize customer feedback, ask questions, decide marketing and pricing strategies, provide feedback about the job and increase your training and learning

PERFORMANCE METRICS: Booked rental revenue, Booking occupancy, Average length of stay, Response time

 

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of customer service skills as Virtual Assistant to paying customers (AirBnB Assistant, online customer service rep, etc.)

• Fluent in English including reading, writing and speaking

• Detail-oriented including writing, spelling and math calculations

• Great communicator

• Reliable internet service for daily conversations

• Access to a smartphone with the ability to how to use Slack App

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