Operations, Sales and Marketing Lead

Job Summary

The OSM Lead is responsible for coordinating and overseeing the store’s operations. S/he will formulate strategies, improve performance, procure material and resources and ensure compliance. S/he should be ready to manage team members, find ways to increase the quality of customer service and implement best practices across all levels.

  • Minimum Qualification: OND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

-Duties and Responsibilities

Administration

  • Daily handle all Human Resources functions (Birthdays, Leave, Induction, staff files etc)
  • Weekly conduct staff meetings
  • Daily manage correspondences via phones, WhatsApp and email.
  • Daily manage the scheduling of appointments via WhatsApp and any planner app device.
  • Daily ensure strict compliance and monitoring of organizational rules, policies and standards
  • Daily supervise staff to ensure that they actively carry out their roles
  • Daily handle and resolve all clients’ orders and complaints
  • Daily prepare reports.
  • Daily supervise the pattern samples made
  • Plan all internal and external events with the Creative Director as scheduled. 
  • Coordinates daily activities and supervises all employees.
  • Daily keep records of all operating expenditure
  • Daily supervise store operations
  • Monthly collate Taxes
  • Daily pay the store’s utility bills. 
  • Attend events/Fairs and Industry Specific functions as scheduled. 
  • Daily manage the facility.
  • Daily ensure the store is properly cleaned at all times and merchandising is in order. 
  • Plan in-store events as scheduled. 
  • Work with Creative Director for events as scheduled. 
  • Daily prepare the staff salary schedule
  • Daily scheduling of tasks for tailors.
  • Daily handle and resolve all clients’ complaints 

Social Media and Communications Content

  • Prepare well-structured drafts using digital publishing platforms
  • Writing, reviewing, editing and updating content for the company website, social media pages, marketing materials and similar platforms.

  • Create and distribute marketing copy to advertise our company and products
  • Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.

  • Interview industry professionals and incorporate their views in blog posts
  • Edit and proofread written pieces before publication
  • Create content for newsletters as needed
  • Conduct research on industry-related topics.
  • Suggesting new ways to promote company offerings and to reach customers
  • Update customers information and database
  • Conduct keyword research and use SEO (search engine optimization) guidelines to optimize content
  • Promote content on social networks and monitor engagement (e.g. comments and shares)
  • Identify customers’ needs and recommend new topics
  • Coordinate with marketing and design teams to illustrate articles


  • Monitor and measure web traffic to content, social media and company website metrics

Inventory 

  • Daily assist in stock counting
  • Daily quality control check on newly produced inventory
  • Daily carry out quality control checks on newly ordered stock
  • Daily manage inventory and procurement from vendors
  • Quarterly decide items to be marked down
  • Name dresses and set price of garments as scheduled. 
  • Daily supervise the production of low in stock inventory
  • Daily responsible for managing supplies (storage)
  • Daily responsible for supply vendors
  • Daily ensure that there are cleaning supplies. 
  • Daily reorder stock when low. 
  • Daily check inventory and maintain the optimal reorder level.
  • Daily work with the Creative Director to merchandise products.
  • Weekly and quarterly maintain inventory by implementing purchase plans with all stockists.

Logistics 

  • Daily assign deliveries to the logistics team
  • Daily ensure that all orders are delivered on a timely basis
  • Track monthly payments with logistics company

 

Requirements

  • Minimum of HND/BSC/BA from a reputable and accredited institution. 
  • Minimum of 2 years’ work experience in a lead role 
  • A background in the fashion industry will be an addition
  • Proficiency in the use of Microsoft Office Tools especially Word and Excel
  • Proficiency in the use of social media content creating tools for content including Canva, Lightroom, Mailchimp
  • Knowledge of principles and processes for providing  outstanding customer service 
  • Leadership and Supervisory skills and ability to manage situations within the company
  • Excellent interpersonal skills
  • Proven work experience as a Content Creator, Copywriter or similar role
  • Portfolio of published articles
  • Hands-on experience with Content Management Systems (e.g. WordPress)
  • Excellent writing and editing skills in English
  • An ability to fact-check long-form content pieces
  • Time-management skills
  • Good knowledge of fashion
  • Good knowledge of record keeping

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