-Duties and Responsibilities

Administration

• Daily handle all Human Resources functions (Birthdays, Leave, Induction, staff files etc)

• Weekly conduct staff meetings

• Daily manage correspondences via phones, WhatsApp and email.

• Daily manage the scheduling of appointments via WhatsApp and any planner app device.

• Daily ensure strict compliance and monitoring of organizational rules, policies and standards

• Daily supervise staff to ensure that they actively carry out their roles

• Daily handle and resolve all clients’ orders and complaints

• Daily prepare reports.

• Daily supervise the pattern samples made

• Plan all internal and external events with the Creative Director as scheduled. 

• Coordinates daily activities and supervises all employees.

• Daily keep records of all operating expenditure

• Daily supervise store operations

• Monthly collate Taxes

• Daily pay the store’s utility bills. 

• Attend events/Fairs and Industry Specific functions as scheduled. 

• Daily manage the facility.

• Daily ensure the store is properly cleaned at all times and merchandising is in order. 

• Plan in-store events as scheduled. 

• Work with Creative Director for events as scheduled. 

• Daily prepare the staff salary schedule

• Daily scheduling of tasks for tailors.
• Daily handle and resolve all clients’ complaints 

Social Media and Communications Content

• Prepare well-structured drafts using digital publishing platforms

• Writing, reviewing, editing and updating content for the company website, social media pages, marketing materials and similar platforms.

• Create and distribute marketing copy to advertise our company and products

• Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.

• Interview industry professionals and incorporate their views in blog posts

• Edit and proofread written pieces before publication

• Create content for newsletters as needed

• Conduct research on industry-related topics.

• Suggesting new ways to promote company offerings and to reach customers

• Update customers information and database

• Conduct keyword research and use SEO (search engine optimization) guidelines to optimize content

• Promote content on social networks and monitor engagement (e.g. comments and shares)

• Identify customers’ needs and recommend new topics

• Coordinate with marketing and design teams to illustrate articles

• Monitor and measure web traffic to content, social media and company website metrics

Inventory 

• Daily assist in stock counting

• Daily quality control check on newly produced inventory

• Daily carry out quality control checks on newly ordered stock

• Daily manage inventory and procurement from vendors

• Quarterly decide items to be marked down

• Name dresses and set price of garments as scheduled. 

• Daily supervise the production of low in stock inventory

• Daily responsible for managing supplies (storage)

• Daily responsible for supply vendors

• Daily ensure that there are cleaning supplies. 

• Daily reorder stock when low. 

• Daily check inventory and maintain the optimal reorder level.

• Daily work with the Creative Director to merchandise products.

• Weekly and quarterly maintain inventory by implementing purchase plans with all stockists.

Logistics 

• Daily assign deliveries to the logistics team

• Daily ensure that all orders are delivered on a timely basis

• Track monthly payments with logistics company

Requirements

• Minimum of HND/BSC/BA from a reputable and accredited institution. 

• Minimum of 2 years’ work experience in a lead role 

• A background in the fashion industry will be an addition

• Proficiency in the use of Microsoft Office Tools especially Word and Excel

• Proficiency in the use of social media content creating tools for content including Canva, Lightroom, Mailchimp

• Knowledge of principles and processes for providing  outstanding customer service 

• Leadership and Supervisory skills and ability to manage situations within the company

• Excellent interpersonal skills

• Proven work experience as a Content Creator, Copywriter or similar role

• Portfolio of published articles

• Hands-on experience with Content Management Systems (e.g. WordPress)

• Excellent writing and editing skills in English

• An ability to fact-check long-form content pieces

• Time-management skills

• Good knowledge of fashion

• Good knowledge of record keeping