Information and Communication Technology Officer

Responsibilities:

Develop and drive the development of an effective IT strategy:

• Implements wired and wireless networks and provides technical support on LAN/WAN.
  
• Creates IT policies and processes in line with company’s overall business objectives
  
• Ensures the availability of a robust IT platform to support the business operations.
  
• Allocates IT resources to support business objectives and improve business performance
  
• Oversees the configuration, installation and maintenance of hardware and software
  
• Ensures seamless IT services to the business and keeps up-to-date with information
  
• Oversees the design and implementation of automated backups and disaster recovery strategy
  

Managing the systems implementation for ERP:

• Overall coordination for management system (ISO 9001-2015) implementation, compliance and (re)certification
  
• Oversees service level agreements and manages the relationships with ISP and other contractors to ensure continuous delivery of technical services
  
• Develops and implements company-wide information security procedures and evaluates business risks associated with IT operations
  
• Reviews performance of applications to ensure capacity to support changing business demands.

Performs regular maintenance and security checks on network facilities:

• Reviews software documentation to ensure it is up-to-date, accurate, and sufficiently descriptive.
• Carries out data backup management as well as systems monitoring tasks and maintains an inventory of all ICT devices
  
• Conducts compatibility checks on customized business system application
  
• Coordinates with HR/Admin Manager in the design and implementation of effective training programs for IT users
  
• Monitors and maintains the use of the organization’s photocopiers and printers, desktops, laptops, telephone devices, PABX, and other IT-related systems
  
• Provides advice to staff on how to maximize the use of hardware and attends promptly to staff requests/queries.
  
• Detects, documents, controls, resolves, and reports abnormal conditions and incidents (e.g., system failures) through the diagnosis of root causes in an effort to proactively eliminate and manage them.

Requirements:

• Minimum of degree
• Minimum of 3 years of experience in a similar role