IT Support Specialist

Responsibilities:

• Provide technical support for desktops, laptops, printers, mobile devices, and network systems
• Install, configure, and maintain software and hardware components
• Troubleshoot and resolve issues related to Windows OS, Office 365, internet connectivity, email services, and general IT infrastructure
• Respond to service tickets, document issues, and escalate complex problems as needed
• Support cloud platforms such as Microsoft 365, Google Workspace, and remote desktop environments
• Perform routine system maintenance, data backups, antivirus updates, and patch management
• Liaise with vendors and third-party providers when required
• Maintain accurate logs and reports using internal tools (e.g., NERO field service tracker)
• Provide on-site support to clients across Lagos and remotely to those in Abuja and Port Harcourt
• Assist in documenting IT procedures and client support policies

Requirements:

• Bachelor’s Degree/HND in Computer Science, Information Technology, or a related field
• Minimum 2 years of hands-on IT support experience
• Strong understanding of networking concepts, IP addressing, routers, switches, and firewalls
• Proficiency with Windows OS, Microsoft Office Suite, and Office 365 admin tools
• Familiarity with tools such as TeamViewer, AnyDesk, and remote monitoring platforms
• Good problem-solving and communication skills
• Ability to work independently, manage time efficiently, and meet deadlines

Additional Skills:

• Experience with Zoho Admin tools or similar SaaS applications
• Knowledge of Microsoft Azure, Google Admin Console, or domain/email hosting platforms
• Scripting knowledge (PowerShell, Bash) is an added advantage