Hostel Supervisor

Responsibilities:

• Ensure a high standard of guest care is provided at all times.
• Take all reasonable steps to ensure the health, safety, and security of the guests and staff at all times.
• Comply with all hostel policies, procedures, and instructions and ensure that all required hostel records are kept appropriately.
• Ensure all hostel customer services and guest facility provisions are welcoming, clean, comfortable and secure, and maintained to appropriate quality standards.
• Arrange and supervise the cleaning of the hostel and public areas.
• Responsible for inspecting all parts of the hostel, ensuring a safe secure, and clean environment.
• Maintain effective routine communication with the line Manager, particularly to take crucial decisions.
• Supervise meals, assist in menu planning, and ensure good food hygiene.
• Provide a full reception service to hostel guests, including check-in, guest registration, and check-out, handling participants’ inquiries, and providing information, guidance, and support for training participants and their onward travels.
• Arrange for and make purchase requests of items needed in the hostel, as well as request for and supervise repairs and maintenance work carried out at the hostel.
• Provide weekly written reports to the line manager and keep proper documentation of all activities and maintenance work carried out at the hostel.
• Provide additional administrative support for team members as needed.

Requirements:

• At least 2 years of experience managing a hostel or being in the hospitality space
• Must be an organized person
• Ability to demonstrate and maintain high levels of professionalism, integrity, and ethics
• Possess effective report-writing skills