Hotel Supervisor

Responsibilities:

• Supervise and coordinate daily activities of hotel staff across various departments, including but not limited to front desk, housekeeping and maintenance. 
• Monitor and ensure adherence to hotel policies, procedures, and standards to maintain a safe, clean, and comfortable environment for guests and employees.
• Keep a close eye on every aspect of hotel operations, including guest services, housekeeping standards, maintenance issues, and food and beverage service, intervening as needed to address any issues promptly.
• Handle guest inquiries, complaints, and requests promptly and professionally, striving to resolve issues to their satisfaction.
• Train, mentor, and provide ongoing support to hotel staff to enhance their skills and performance.
• Conduct regular inspections of hotel facilities and guest rooms to identify maintenance issues and ensure they are promptly addressed.
• Prepare and maintain reports related to hotel occupancy, revenue, expenses, and guest feedback.
• Manage inventory and supplies, ensuring adequate stock levels and controlling costs effectively.
• Assist in the implementation of marketing and sales strategies to maximize occupancy and revenue.

Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• Proven experience in a supervisory role, preferably in a similar upscale establishment.
• Demonstrated ability to effectively oversee multiple departments and maintain high standards of guest service and operational efficiency.
• Strong leadership, interpersonal, and communication skills.
• Ability to multitask, prioritize tasks, and work effectively under pressure in a fast-paced environment.
• Proficiency in computer software applications, including MS Office and hotel management systems.
• Experience in implementing cost-control measures, optimizing revenue opportunities, and achieving financial targets within a hotel setting.
• Thorough understanding of health, safety, and regulatory standards applicable to the hospitality industry.