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1 month ago

Job Summary

The Hotel Supervisor plays a crucial role in ensuring the smooth and efficient operation of the hotel ensuring meticulous attention to detail across every department. The primary purpose of this role is to manage and supervise staff, coordinate various departments, and uphold the hotel's policies to deliver exceptional guest experiences.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Supervise and coordinate daily activities of hotel staff across various departments, including but not limited to front desk, housekeeping and maintenance. 
  • Monitor and ensure adherence to hotel policies, procedures, and standards to maintain a safe, clean, and comfortable environment for guests and employees.
  • Keep a close eye on every aspect of hotel operations, including guest services, housekeeping standards, maintenance issues, and food and beverage service, intervening as needed to address any issues promptly.
  • Handle guest inquiries, complaints, and requests promptly and professionally, striving to resolve issues to their satisfaction.
  • Train, mentor, and provide ongoing support to hotel staff to enhance their skills and performance.
  • Conduct regular inspections of hotel facilities and guest rooms to identify maintenance issues and ensure they are promptly addressed.
  • Prepare and maintain reports related to hotel occupancy, revenue, expenses, and guest feedback.
  • Manage inventory and supplies, ensuring adequate stock levels and controlling costs effectively.
  • Assist in the implementation of marketing and sales strategies to maximize occupancy and revenue.


Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Proven experience in a supervisory role, preferably in a similar upscale establishment.
  • Demonstrated ability to effectively oversee multiple departments and maintain high standards of guest service and operational efficiency.
  • Strong leadership, interpersonal, and communication skills.
  • Ability to multitask, prioritize tasks, and work effectively under pressure in a fast-paced environment.
  • Proficiency in computer software applications, including MS Office and hotel management systems.
  • Experience in implementing cost-control measures, optimizing revenue opportunities, and achieving financial targets within a hotel setting.
  • Thorough understanding of health, safety, and regulatory standards applicable to the hospitality industry.


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