New
2 weeks ago
Head of Operations (Fintech)
Breezy Digital Solutions
Accounting, Auditing & Finance
Banking, Finance & Insurance
NGN
400,000 - 600,000
Easy Apply
Skills Required
Microsoft Packages Growth mindset Business management Analytical Skills Technical skills Communication SkillsJob Summary
We’re seeking an experienced Head of Operations to oversee our technical support team and ensure efficient client service delivery. You’ll manage the client service delivery and technical teams, covering 1st, 2nd, and 3rd line support, and provide strategic input into wider business operations.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 6 years
Job Description/Requirements
Responsibilities:
- Client Service Delivery: Manage client relationships, ensure efficient issue resolution, and maintain a high level of customer satisfaction.
- Technical Team Management: Lead and develop the technical support team to achieve operational excellence.
- Strategic Planning: Develop and implement operational strategies to drive growth and improve performance.
- Process Improvement: Identify areas for improvement and implement changes to optimize operational efficiency.
- Budgeting and Financial Management: Manage budgets, analyze financial data, and make informed decisions to optimize operational performance.
- Compliance and Risk Management: Ensure compliance with industry regulations and mitigate operational risks.
Requirements:
- Proven leadership experience
- At least 6 years of experience
- BSc. Degree in a relevant course of study
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