Female Front Desk Officer

Responsibilities:

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
  
• Take the extra mile to engage customers.
  
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
  
• Provide basic and accurate information in person and via phone/email
  
• Receive, sort, and distribute daily mail/deliveries
  
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  
• Order front office supplies and keep an inventory of stock
  
• Update calendars and schedule meetings
  
• Arrange travel and accommodations, and prepare vouchers
  
• Keep updated records of office expenses and costs
  
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Requirements:

• Proven customer support experience or experience as a Client Service Representative of at least 2 years.
• Bachelor's degree in Marketing, or any social science-related field.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Remuneration: NGN 75,000 - 150,000