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3 weeks ago

Job Summary

A Day Manager at a hotel is responsible for overseeing the operations during the daytime shift, ensuring the hotel runs smoothly and that guests have an exceptional experience. This role is typically focused on front-of-house operations, team supervision, and guest satisfaction during the day.

  • Minimum Qualification : Diploma
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • Ensure smooth operation of the hotel during the day shift, including overseeing room availability, reservations, and guest needs.
  • Coordinate housekeeping and maintenance activities to ensure rooms and public areas are clean and in good repair.
  • Monitor inventory and ensure supplies are adequately stocked (e.g., linens, toiletries).
  • Assist with cash handling, billing, and checking accounts.
  • Track daily revenue and occupancy reports, addressing any discrepancies.
  • Review guest feedback and ensure follow-up actions are taken.
  • Serve as a liaison between the hotel management team and other departments (e.g., housekeeping, kitchen, maintenance) to ensure seamless service.
  • Maintain open communication with the night manager or overnight staff to ensure smooth transitions between shifts.
  • Ensure the hotel is compliant with health, safety, and security regulations.
  • Oversee the safety of the property and guests, ensuring emergency procedures are in place and staff are trained.
  • Support marketing and promotional efforts by assisting with guest inquiries, offering up-sell opportunities, and promoting hotel service
  • Help coordinate any special events or meetings scheduled for the day.
  • Ensure guests are greeted warmly and assisted with any inquiries or requests.
  • Handle guest complaints and issues, resolving them promptly and professionally.
  • Oversee the check-in/check-out process to ensure efficiency and accuracy.
  • Manage and supervise day-shift hotel staff, including front desk employees, housekeeping, and maintenance teams.
  • Ensure all staff are adhering to company policies and delivering high-quality customer service.
  • Provide training, support, and motivation to staff as needed.


Requirements:

  • Ensuring high standards of cleanliness, service, and guest care.
  • Proficiency in hotel management software, point-of-sale systems, and basic office tools.
  • A high school diploma or equivalent is often required; a degree in Hospitality Management is a plus.
  • Experience in hotel or customer service roles, typically with 2-3 years of prior experience in hospitality management or a similar position.
  • Ability to lead and manage a team, fostering a positive work environment.
  • Excellent interpersonal and communication skills, with a focus on guest satisfaction.
  • Quick thinking and the ability to resolve issues effectively and professionally.
  • Ability to prioritize tasks and handle multiple responsibilities during peak times.


Work Environment:

  • Day Managers typically work during the daytime shift, but flexibility may be required for special events or busy periods.
  • The role requires a combination of desk work, walking the property, and interacting with guests and staff.


Remuneration: NGN 200,000 - 250,000

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