Education Consultant

Responsibilities:

Responding to New Inquiries:

• Duty: ECLV1s are responsible for responding to new inquiries from potential students or their families. However, this should only be done after receiving explicit approval from the manager or a higher-level consultant (ECLV2). This ensures that all communication is consistent and aligns with organizational messaging.
• Best Practice: Maintain a record of all new inquiries. Seek written or verbal approval before responding. Ensure responses are timely, accurate, and informative. 

Liaising Before Application Submission:

• Duty: Before making an application for a student, it is essential to consult with the Manager or ECLV2. Regarding the course selection and the students' background. This step ensures that the application is appropriate, tailored to the student's needs, and meets the specific requirements of the chosen schools.
• Best Practice: Prepare a summary of the student’s background and proposed course.  Schedule a discussion with the Manager/ECLV2 for feedback.  Document all recommendations and required adjustments.

Application Submission to Schools:

• Duty: Once the course and student background have been agreed upon, the ECLV1 must ensure that applications are made to the right schools. It is mandatory to submit applications to three different schools, increasing the likelihood of acceptance and offering the student a range of options.
• Best Practice: Research schools to match the student’s profile and aspirations. Track all applications and ensure each is tailored to the institution. Communicate choices and rationale to the student and guardian.

Timely Submission of Applications:

• Duty: All applications with complete documents must be submitted within 24 hours of certification. This ensures that the process is efficient and the student’s chances are maximized.
• Best Practice: Develop a tracking system for document completion. Set reminders for the 24-hour submission window. Confirm submission and receipt with each school. 

Email Communication on Application Completion:

• Duty: Upon completion of applications, an email must be forwarded to the manager or ECLV2. This keeps all stakeholders informed and maintains transparency.
• Best Practice: Use standardized email templates for communication. Attach all relevant documents and confirmations. Archive sent emails for future reference.

Follow-Up on Incomplete Inquiries:

• Duty: ECLV1s must follow up with inquirers who have incomplete documents and report on how many have subsequently been converted into completed applications.
• Best Practice: Maintain a list of inquirers with incomplete documents. Schedule regular follow-up communications. Record progress and conversion rates for reporting.

Student CV and Personal Statement Approval:

• Duty: Any work done on a student’s CV or personal statement must be approved by the manager or ECLV2 before it is used for application purposes.
• Best Practice: Draft CVs and personal statements according to best practices. Submit drafts for approval and incorporate feedback. Retain copies of approved versions for future use.

Reporting on Document Completion:

• Duty: ECLV1s must compile reports on the number of incomplete documents that have been completed. This data helps track efficiency and identify areas for improvement.
• Best Practice: Utilize spreadsheets or management software for tracking. Update records regularly and share reports with managers. Analyze trends to suggest process improvements.

Follow-Up on School Fairs and Exhibitions:

• Duty: After attending school fairs and exhibitions, ECLV1s are responsible for following up with inquirers met at these events.
• Best Practice: Collect contact information and interests at events. Send personalized follow-up messages. Monitor conversion rates from these events.

Booking IOM (International Organization for Migration) Services:

• Duty: ECLV1s should book IOM services for students if required, ensuring their travel and migration needs are met efficiently.
• Best Practice: Understand the student’s travel requirements. Liaise with IOM and confirm bookings. Provide students with all necessary details and documentation.

Booking Accommodation for Students:

• Duty: The responsibility of booking suitable accommodation for students falls under the ECLV1. This is essential to support students’ transition and welfare.
• Best Practice: Research accommodation options based on student preferences and budget. Confirm bookings and share details with students and guardians. Maintain a list of reliable accommodation providers.

Assisting with CVs and Personal Statements:

• Duty: ECLV1s work with students to develop strong CVs and personal statements, which are crucial for successful school applications.
• Best Practice: Hold workshops or one-on-one sessions with students. Provide clear templates and examples. Ensure content is tailored to individual students and target schools.

Weekly Reporting to Management:

• Duty: ECLV1s must send weekly reports to the manager or ECLV2 detailing student application status, including the total number of new students that week, offers received, new applications made, and incomplete applications converted to complete.
• Best Practice: Set aside regular time each week for report generation. Include quantitative data and qualitative insights. Highlight successes, challenges, and recommendations.

Requirements:

• Minimum of 1-3 years of experience
• BSc. Degree in a related field.