Travel Consultant

Responsibilities:

Client Consultation & Advisory

• Consult with clients to understand travel goals, budgets, timelines, and preferences
• Provide expert destination advice, travel recommendations, and itinerary suggestions
• Educate clients on visa requirements, entry rules, seasonal considerations, and travel logistics

Manage inbound leads from

• Social media
• Website
• Walk-ins
• Referrals
• Consult clients on destinations, travel options, budgets, and timelines
• Convert inquiries into confirmed bookings

Itinerary Design & Bookings

• Design customized itineraries for leisure, group, honeymoon, family, and corporate travel
• Handle flight bookings, hotel reservations, tours, airport transfers, and travel insurance
• Coordinate with airlines, hotels, DMCs, and local partners to secure the best options/deals

Sales & Conversion

• Convert leads from social media, referrals, walk-ins, and corporate inquiries into confirmed bookings
• Upsell value-added services such as Accommodation upgrades, tours, experiences, and insurance
• Meet monthly booking and revenue targets, Visa & Documentation Support
• Guide clients through visa application processes (where applicable)
• Review travel documents for accuracy and compliance
• Ensure clients are properly informed on travel requirements before departure

Client Experience & Support

• Maintain proactive communication with clients before, during, and after travel
• Provide support for itinerary changes, emergencies, or travel disruptions
• Build strong relationships to encourage repeat business and referrals

Key Performance Indicators (KPIs)

• Number of confirmed bookings per month
• Revenue generated from bookings
• Lead-to-booking conversion rate
• Client satisfaction and repeat bookings
• Accuracy and timeliness of bookings and documentation

Requirements:

• OND / HND / Bachelor’s degree in Tourism, Business, Marketing, or related field
• 1–3 years of experience in travel consulting or travel sales
• Knowledge of international destinations and outbound travel from Nigeria
• Experience using booking systems or travel platforms is an advantage
• Strong communication and persuasion skills
• Excellent attention to detail and organization
• Customer-centric mindset
• Ability to work under pressure and manage multiple clients
• Passion for travel and destination knowledge

Renumeration: NGN 150,000 monthly (based on experience)

Commission Model

• 3% – 7% commission on net profit per confirmed booking
• Higher commission for: Group trips, Premium/luxury packages, Repeat or referral clients
• Performance bonuses for exceeding monthly targets

Hybrid Work Structure

• On-site: 4 days weekly (client meetings, ticketing, internal coordination)
• Remote: 2 days weekly (follow-ups, itinerary planning, supplier communication)
• The role requires reasonable after-hours availability due to: Client time zones/Time zone differences, Client travel schedules/Travel support during a client's trip, Sales follow-ups, Operational needs, Emergencies

What We Offer

• Salary + commission
• Hands-on training/guidance and destination exposure
• Growth opportunities within the company
• Travel discounts and familiarization opportunities (where applicable)
• Supportive, fast-paced work environment

Location: Ikeja, Lagos, Nigeria

Work Mode: Hybrid