Customer Success Happiness Analyst (EMEA)
InEvent
Accounting, Auditing & Finance
Job Summary
Job Description/Requirements
CUSTOMER SUCCESS HAPPINESS ANALYST (EMEA)
We look for people who are passionate about customer experience and nurturing relations! Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen!
RESPONSIBILITIES Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening. Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries; Identify issues with customers, investigate queries, and report issues and/or potential improvements to InEvent’s development team; Learn continuously about tech and platform updates; Work with team members to test and improve performance using the platform; Become a subject matter expert (SME) on the InEvent product. PRE-REQUISITES Fluent English to communicate in writing and voice with customers around the world; Fluency in other languages is a plus; Experience with Customer Success or similar; Experience in a SaaS or tech company; Outstanding communication skills and empathy; Flexibility and adaptability to service multicultural customers; Happy to work between Tuesday - Saturday EMEA Hours Very (very) resilient to learn continuously in a startup!
PERKS
Health Insurance Paid Time Off (PTO); Monthly Lunch days and activities; Birthday Gift and Work Anniversary Gifts.CONTRACT: This is a Permanent, Full-time position (40h per week), with an Independent Contractor status.
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