1 month ago
Opeartions Manager
Asap Professional Services
Accounting, Auditing & Finance
Banking, Finance & Insurance
NGN
250,000 - 400,000
Easy Apply
Job Summary
The Operations Manager will lead our credit operations transformation from manual processes to fully digital workflows while maintaining the highest standards of loan administration and customer service.
- Minimum Qualification : HND
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Supervise the transition to paperless loan processing including e-KYC and digital documentation
- Implement and manage automated loan origination systems
- Oversee integration of manual processes with digital platforms
- Manage loan disbursements and repayments through agent banking networks
- Ensure seamless integration between traditional branches and agent locations
- Monitor and optimize agent performance and customer satisfaction
- Ensure 100% collateral perfection including CAC registration verification and GPS tracking for movable assets
- Implement digital document management systems
- Maintain comprehensive loan files for both manual and digital processes
- Implement automated repayment reminder systems via SMS, USSD, and mobile apps- Manage customer service operations across all channels
- Develop and maintain customer relationship management protocols
Requirements:
- HND/Bachelor's degree in Business Administration, Banking and Finance, or related field
- Minimum 3 years in MFB loan operations or similar financial services environment
- Experience managing both traditional and digital banking operations
- Proven track record in process improvement and automation
- Proficiency in core banking software (BankOne, T24, or similar)
- Experience with Google Workspace, Microsoft Office Suite
- Knowledge of payment systems and fintech solutions
- Strong leadership and team management skills
- Excellent project management abilities
- Customer service orientation
- Process improvement mindset
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