We are seeking a self-motivated, results driven individual that is dependable, respectful, and coachable. Our dedicated trainer and hybrid training program will help you learn the skills needed to become a successful, professional collector. You will be trained to utilize your superior negotiation skills, good judgment, and sound decision making in order to maximize recoveries from the responsible parties.
- Minimum Qualification: Others
- Experience Level: Mid level
- Experience Length: 4 years
- Exercise considerable independent judgment in reviewing claim files to determine whether to pursue collection, license suspension, or litigation while documenting and tracking all verbal and written correspondence
- Generate conversations on inbound/outbound calls regarding amounts due; gather the financial information necessary in order to negotiate and identify an acceptable resolution
- Be professional and courteous in all communications, both written and oral, with claimants, insurance representatives, attorneys, and internal staff
- Navigate multiple technologies while staying engaged with the responsible party
- Meet or exceed metrics including call volume, accounts worked, post-dates, average payment amount, etc.
- Possess a competitive attitude, work independently within a team environment, manage conflict and negotiate successful outcomes, multitask, and prioritize
- Collections or call center experience preferred
- Work from Home environment, fully remote
- Competitive Hourly Wage – Open to negotiation, based on experience
- Monthly UNCAPPED bonus for ALL collectors!
- Generous Paid Time Off policy – 18 days per year
- Paid Holidays immediately upon hire! 7 standard holidays & 2 floating holidays of your choice
- Medical, dental, and vision benefits available after 60 days of employment, including sponsored Life Insurance policy
- 401(k) with Company Matching – enrollment opens every quarter
- Flexible Schedules! Work directly with your manager to find the schedule that works best for you
- Available Office Hours: Monday to Friday – 6:00 AM to 8:00 PM (MST)
- *Bilingual is always a huge plus*
- *Must be able to pass background check*
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