Collections Specialist

Job Requirements

• Exercise considerable independent judgment in reviewing claim files to determine whether to pursue collection, license suspension, or litigation while documenting and tracking all verbal and written correspondence
• Generate conversations on inbound/outbound calls regarding amounts due; gather the financial information necessary in order to negotiate and identify an acceptable resolution
• Be professional and courteous in all communications, both written and oral, with claimants, insurance representatives, attorneys, and internal staff
• Navigate multiple technologies while staying engaged with the responsible party
• Meet or exceed metrics including call volume, accounts worked, post-dates, average payment amount, etc.
• Possess a competitive attitude, work independently within a team environment, manage conflict and negotiate successful outcomes, multitask, and prioritize
• Collections or call center experience preferred

Employee Benefits

• Work from Home environment, fully remote
• Competitive Hourly Wage – Open to negotiation, based on experience
• Monthly UNCAPPED bonus for ALL collectors!
• Generous Paid Time Off policy – 18 days per year
• Paid Holidays immediately upon hire! 7 standard holidays & 2 floating holidays of your choice
• Medical, dental, and vision benefits available after 60 days of employment, including sponsored Life Insurance policy
• 401(k) with Company Matching – enrollment opens every quarter
• Flexible Schedules! Work directly with your manager to find the schedule that works best for you
• Available Office Hours: Monday to Friday – 6:00 AM to 8:00 PM (MST)
• *Bilingual is always a huge plus*
• *Must be able to pass background check*