Collection Specialist

Responsibilities:

• Work with the EED business to ensure that repayments are done in a timely manner
  
• Repayments and Collections Management
• Monitoring accounts to identify overdue payments.
• Finding and contacting debtors to arrange debt payoffs.
• Keeping accurate records and reporting on collection activity
• Notifying customers whose payments are due.
• Proactively notifying customers ahead of their due payment date
• Sharing weekly and monthly collections reports with the Head of the EED business
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt. 
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Take ownership of the collection’s agents 
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

Requirements:

• Minimum academic qualification of Bachelor's degree in any related discipline
• Minimum of 2 years of proven experience as a Collection Specialist or similar role
• 2 years plus experience in collections and credit management preferably in the field of Renewable Energy (Solar/ Biomass)
• Post-graduate degree and/or related professional qualifications from relevant bodies; a plus.
• Experience renewable energy and managing customer relationship
• Familiarity with laws related to debt collection. 
  
• Excellent skills with MS Excel, MS Word and MS PowerPoint
• Comfortable working with targets
• Patience and ability to manage stress.
• Excellent communication skills (written and oral)
• Previously worked in a contact centre
• Lead by example and offer support/coordination to company workflow.
• Operationally focused; detailed oriented but able to grasp the big picture
• Business level fluency in major Nigerian languages, a plus
• Dependability, attention to detail, cooperation, stress tolerance, concern for others, initiative, leadership, self-control, and independence are the desired prerequisites.
• Skilled in negotiation
• Problem-solving skills
• Ability to multi-task and work within a fast-paced environment
• The ability to evaluate and convey complex information to others in an effective manner through concise communication skills and clear presentation skills in both verbal and written contexts.
• Should possess requisite skill sets- active listening, speaking, reading, comprehension, critical thinking, performance monitoring, time management, people management, material resource management, judgment and decision making, teaching, coaching, and social awareness.
• Have a full range of mobility in the upper and lower body
• Could work in outdoor weather conditions at certain times
• Have adequate visual and hearing acuity to follow instructions, and determine the accuracy of the work assigned.
• Ability to work in rural, peri-urban locations as required.