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Job Summary

Proten International is hiring for our client in the Telecommunication Industry

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 4 years

Job Description/Requirements

Employment Type: Permanent Job, Full Time


Job Description

- Billing –Support –Engineer - Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)

- Technical Expertise & Hands on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing

- Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH. 

- Provide end to end L2/L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)

- Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.

- Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs

- Analysis of Events / Renewals/ Service/System in error, provide work around solutions

- Overall knowledge of the E2Eapplication, systems & solution for their application suite.

- Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.

- Accountable for meeting & improving SLA & KPIs for their application suite.

- Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.

- Support on work allocation (shifts, rotas)

-Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.


Qualification/Experience


  • Graduate/Post Graduate
  • Minimum 4-6 Years of experience in Telecom Billing and Strong in handling backend systems.
  • Functional Area: IT Software - Application Programming, Operations & Maintenance
  • Role Category: Operations , Automation , Telecom Billing Domain
  • Key skills: Unix / Shell Scripting / SQL / My SQL/ORACLE


 


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