Senior Order Management Specialist

Responsibilities:

Responsible for branch related PSD activities

• Set up order structure in PSD in alignment with contract conditions (CSS)
• Order entry
• Assess continuity between contract, CSS and PSD order
• Transfer material from new to used when necessary
• Process backorders in PSD with status updates to team
• Review and process excess with Logistics Manager
• Prepare invoice, print return ticket and advise sales on repair/replacement cost and obtain approval to invoice
• Short-term order management

Availability checks, allocations and substitutions through cross-departmental cooperation

• Complete job transfers and buyouts
• Delivery & return tickets
• CaRe assessment & billing preparation
• Scrap billing preparation
• Inventory taking
• Customer database maintenance
• Support logistics in PSD related tasks (ex. Consumption, new-toused, modification, repair bookings etc.)
• Basic project management (ex. Project closeout, jobsite material movements etc.)
• Advise internal and external customers on optimal billing models
• Coordinate with customers regarding deliveries and returns (Maintaining data accuracy in PSD and delivery calendar)
• Receive customer complaints & facilitate appropriate action
• Coordinate consumable sales order fulfillment

Responsible for office management (paperwork, filing etc.)

Goals:

• Ensure a positive customer experience through the professional and accurate preparation, fulfilment, billing of customer projects
• Lead order processing to adequately support customers, sales, engineering and logistics
• Execute order management activity in accordance with guidelines and OTC process
• Ensure the best possible customer service through professional customer interaction and support Project Management of key projects through internal and external reporting.
• Ensure timely customer complaint resolution
• Ensure compliance with Group Directives and company policies
• Be the business excellence ambassador to ensure continuous improvement of the company's service delivery and competitiveness in the market, whilst maintaining strong customer relations

Requirements:

• Bachelor’s degree in any discipline
• Minimum 3 years of relevant work experience
• Professionalism
• High Commercial Awareness
• Very Good IT Skills – Microsoft, SAP, Warehouse System, etc.
• Experience in Customer Service
• Experience in working in an office setting
• Continuous improvement focused
• Fluent in English