Billing Administrator

Responsibilities:

Billing Operations:

• Process customer billing requests accurately and promptly
• Generate invoices and ensure correct application of tariffs and plans
• Handle billing adjustments, disputes, and reconciliations
• Maintain accurate billing records and documentation 

Service Provisioning Support:

• Perform IP address assignment and management
• Process service upgrades and downgrades based on customer requests
• Coordinate activation, suspension, and termination of services
• Ensure alignment between billing systems and network provisioning 

Monitoring & Reporting:

• Create and maintain customer usage graphs 

Customer & Internal Support:

• Respond to customer billing inquiries and resolve issues efficiently
• Liaise with NOC, Network Engineering, and Sales teams for service-related requests
• Assist in onboarding new customers from a billing and provisioning perspective 

Requirements:

• Bachelor’s degree in IT, Finance, Business Administration, or related field
• 2–4 years of experience in billing, ISP operations, or a similar environment
• Strong understanding of ISP services (bandwidth, IP management, SLAs)
• Experience with billing platforms (e.g., WHMCS or similar systems)
• Familiarity with monitoring tools (e.g., PRTG or equivalent)
• Basic networking knowledge (IP addressing, routing concepts)
• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Attention to detail
• Time management and organisation
• Communication and customer service skills
• Ability to work cross-functionally
• Integrity and accountability 

Performance Metrics:

• Billing accuracy rate
• Turnaround time for requests (upgrades/downgrades, IP assignments)
• Customer satisfaction with billing issues
• Timeliness of reports and usage analysis