To Improve customer perception of the bankâs services by proactively engaging customers via the telephone (outbound) to understand their individual needs and position a solution (product). Cross sell the bankâs products and services to both existing and new customers
(onboarding). To effectively support and deliver excellent service to Personal clients and manage client attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, engage clients to drive awareness of our Customer Value
Proposition to drive customer entrenchment.
QualificationsMinimum of First Degree Minimum of 1-2 yearsin depth knowledge of the personal clients and their Financial needs and expectations. Knowledgeable in the area of cross sell , customer centric and service oriented to deliver excellent and consistent service to clients.
Behavioural CompetenciesConvincing People Providing Insights Generating Ideas Making Decisions
Technical CompetenciesCustomer Understanding Product Related Systems Product Knowledge
Rise and grow with a career at Standard Bank Group
Here at Standard Bank Group, weâre passionate about driving sustainable, inclusive growth across Africa. The kind of growth that will make a positive and lasting impact on all our lives. And we put Africaâs dreams, our clientsâ dreams, and our peopleâs dreams at the heart of everything we do. Because when we understand that we have the power to bring our dreams to lifeâ¦ our work becomes something we can all believe in, and true progress â for everyone â will happen. When we all work together to unlock Africaâs potential. IT CAN BE.
Join us as we Transform our Business
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