Account Client Service Officer


Accounting, Auditing & Finance

IT & Telecoms NGN 75,000 - 150,000
1 month ago

Job Summary

We seek to hire a suitable candidate to fill this position

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements


  • Speaking with clients over the phone and online.
  • Understanding client needs and objectives.
  • Addressing inquiries and resolving concerns efficiently and proactively.
  • Processing and attending to client complaints.
  • Building client relationships.
  • Documenting calls and filing written reports.
  • Introducing to clients the total insurance ERP package purchased by them.
  • Working the account users through the various account functions and modules relating to the accounting section of the ERP.
  • Participating in the presentation of the Insurance ERP to prospective Clients.
  • Participating in the marketing drive of the Insurance ERP to clients.
  • Participating in the implementation of the accounting aspect of the Insurance ERP when awarded to us.
  • Participating in the general and accounting client training on the ERP.
  • Liaising with our clients 24/7, reporting all client challenges to our technical team for resolution, and at the same time reverting promptly to clients when the issues are resolved.
  • Giving timely support to our clients when any challenge occurs.
  • Participating actively in internal accounting administrative issues.


  • HND / Bachelor's degree in Accounting
  • Strong knowledge of Accounting Principles and practices
  • IT Savvy, knowledge of ERP software
  • Proven experience in customer Service
  • Excellent communication, problem-solving skills, and teamwork abilities.
  • Ability to work independently and with a team

Location: Gbagada

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