Technical Support Lead

About our Company:

LemFi (YC S21) is building the neobank for African diaspora in North America & Europe. We provide our users with a multi-currency account that allows them to hold, send, and receive money from Africa in any currency for their business and personal banking needs.

Job Summary:

Are you a person with excellent troubleshooting skills and the ability to work independently? Are you a person with a sense of urgency and drive to help the team meet its overall goals and objectives?

If you have a strong technical background, excellent problem-solving skills, and a passion for technology, we would love to hear from you!

Responsibilities are as follows:

Troubleshoot technical issues, including networking, hardware, and connectivity issues Act as Tier two escalation point from frontline support team as well as tech team Identify and trace program issues within the product Troubleshoot and resolve software defects and issues. Provide technical support and guidance to end-users and other team members.

Requirements and Skills:

Advanced education degree is preferred. 5+ years of technical work experience, preferably in technical support with customer and internal support team communication Practical knowledge of networking and troubleshooting SQL/.NET experience is necessary for script running, database installation, and troubleshooting A good knowledge of the Financial Services industry especially within the consumer lending industry is desirable. Customer-centric with a strong focus on end user experience and outcomes. Ability to work in a small yet collaborative team.