Technical Customer Success Specialist
Software & Data
We are seeking a highly motivated and experienced Technical Customer Success Specialist to provide technical support and ensure the satisfaction and retention of our customers. The successful candidate will be responsible for building strong technical relationships with customers, providing technical support and identifying opportunities for growth
- Minimum Qualification:Degree
- Experience Level:Mid level
- Experience Length:2 years
- Build and maintain strong technical relationships with customers through regular communication and proactive technical support
- Provide technical support to customers, troubleshooting issues and providing solutions in a timely and professional manner
- Conduct regular technical check-ins to gather feedback and ensure ongoing satisfaction
- Identify opportunities for upselling and cross-selling technical services to increase customer revenue and retention
- Provide training and technical support to customers to ensure the successful adoption and use of our products and services
- Monitor and analyze technical usage metrics to identify areas for improvement and growth
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure technical customer success and retention
- Stay current with industry trends and emerging technologies to maintain a competitive edge
- Manage and maintain technical customer records and data in a customer relationship management (CRM) system
technical customer success updates and milestones to cross-functional teams and
- Bachelor's degree in Computer Science, Information Technology or a related field.
- Minimum of 2 years of experience in technical customer success or related roles
- Strong knowledge of technical support principles, best practices, and metrics
- Excellent communication, negotiation, and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced, results-driven environment
- Strong problem-solving and analytical skills
- Experience in the technology industry is a plus
- Demonstrated ability to build and maintain strong technical customer relationships
- Experience in identifying and executing growth opportunities with existing technical customers.
- Strong knowledge of customer success software and tools, such as CRM systems and analytics platforms
- Technical certifications such as CompTIA A+, Network+, Security+, or CCNA are a plus
to work effectively in a cross-functional team environment.
Note: We are committed to improving diversity in the workspace and work to ensure that our team is supportive of our employees. We strongly encourage applications from women.
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