Technical Customer Success Specialist

 Responsibilities:

• Build and maintain strong technical relationships with customers through regular communication and proactive technical support
• Provide technical support to customers, troubleshooting issues and providing solutions in a timely and professional manner
• Conduct regular technical check-ins to gather feedback and ensure ongoing satisfaction
• Identify opportunities for upselling and cross-selling technical services to increase customer revenue and retention
• Provide training and technical support to customers to ensure the successful adoption and use of our products and services
•  Monitor and analyze technical usage metrics to identify areas for improvement and growth
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure technical customer success and retention
• Stay current with industry trends and emerging technologies to maintain a competitive edge
• Manage and maintain technical customer records and data in a customer relationship management (CRM) system
• Communicate technical customer success updates and milestones to cross-functional teams and stakeholders
  

Requirements:

• Bachelor's degree in Computer Science, Information Technology or a related field.
• Minimum of 2 years of experience in technical customer success or related roles
• Strong knowledge of technical support principles, best practices, and metrics
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced, results-driven environment
• Strong problem-solving and analytical skills
• Experience in the technology industry is a plus
• Demonstrated ability to build and maintain strong technical customer relationships
• Experience in identifying and executing growth opportunities with existing technical customers.
• Strong knowledge of customer success software and tools, such as CRM systems and analytics platforms
• Technical certifications such as CompTIA A+, Network+, Security+, or CCNA are a plus
• Ability to work effectively in a cross-functional team environment.
  

Note: We are committed to improving diversity in the workspace and work to ensure that our team is supportive of our employees. We strongly encourage applications from women.