New
2 weeks ago
Job Summary
We are seeking a skilled and dedicated Tech Support professional to join our dynamic team. In this role, you will be the first point of contact for our customers and will be responsible for providing exceptional technical assistance and support related to our services.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilites:
- Resolving IT support requests from employees
- Support software development department
- Evaluate and recommend improvements, modifications, or changes to an organization’s IT systems to reduce costs and upgrade the systems
- Perform regular maintenance on hardware & associate ancillary equipment to maintain optimal efficiency
- Design, configure, and document all security measures and standards for all computer software and hardware
- Manage and maintain Intranet and Internet websites
- Provide regular status reports to management
- Gathering and analyzing data to diagnose problems with computer systems
- Changing configurations, settings, and permissions to fix computer issues
- Generating sign-ins for new hires during the onboarding process
Requirements:
- BSc. Degree in Computer Science or relevant field
- Minimum of 1- 3 years’ experience in the role or related role
- Program certifications from Cisco, Microsoft, Apple, or others will be an added advantage
- Proven work experience as an IT Support Officer
- High-level knowledge of commonly used software, hardware, and applications
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
- Multitasking skills to assist multiple employees at once
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