Sr Manager / Unit Manager - Operations - P2

Job Description

Ensure smooth functioning of the business unit & undertake direct responsibility for the Unit's profitability. Achieve revenue targets (EBITA) of the Unit set by the company. Control & maintain Unit's Budgets (Revenue & Resources). Ensure compliance to all existing processes and meet defined Service Level Agreements within the Unit. Ensures that the Teams are mentored & work towards adherence of all SOPâs/ processes, required to be complied with, from an Organizational & ISO perspective. Maintain high level of staff productivity and efficiency [Qualitative & Quantitative]. Facilitates & encourages team to share âSpark Ideasâ, and, encourages sharing of Best Practices. Enhance processes to improve quality and efficiency of the Unit and lead new process roll-outs in the respective Visa Application Centres. Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker. Ensure necessary product and process training is provided to all staff on a regular basis through coaching and development programs. Manage security [Physical and Information] at the Visa Application Centre and also ensure effective controls are in place to pre-empt any physical / data security breach incidents. Adherence to Corporate Security Policy. Work with the Value Added Services team to create new channels of revenue generation. Scout for new business development opportunities and assist the regional Business Development heads in the bidding and acquisition process. Responsible for Satisfaction Index / Score from Applicants [VOC]. Responsible for Satisfaction Index / Score from Diplomatic Missions [VOM]. Responsible for Satisfaction Index / Score from Employees [ESAT]. Develop and manage relationship with diplomatic missions [Embassies / Consulates]. Maintain good relations with the FMCs and their staff. Conduct manpower planning & forecasting for the unit. Ensure personal & professional development of employees by providing for trainings as per requirements. Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCLâs), for all staff, Regular / Monthly Meetings are conducted with the Mission with the following agenda: Discuss MOR, other initiatives (E.g. participation at events organized by the missions) to ensure a cordial & healthy relationship is maintained with the Diplomatic Mission(s). Closure of all issues discussed/ MOM points during meetings/ Correspondence with mission(s) Engage with missions to provide additional service offerings- like Video Conferencing, Additional Submission Locations, SMS Alerts for 100% Applications, and other initiatives - to enhance the Applicant Experience & opportunities to increase revenues. Responsible for SPARK ideas and ensure implementation within stipulated SLA. Ensure judicious use of natural resources. Adhere to the environment health and safety policy/objectives and guidelines of the organization.