Specialist, IT Infrastructure Operations

Principal Functions

Operational

• Ensure that availability targets for infrastructure platforms are aligned with overall service targets
• Contribute relevant IT performance metrics for management reports, by the specified deadlines, covering key aspects of service, projects, and people
  
• Provide out of hours support and guidance to the infrastructure platform support team as needed
  
• Identify new processes or modify existing processes to improve efficiencies in the support and management of the infrastructure platform stack
  
• Follow company standards, including security baselines and industry best practice approaches to delivering all IaaS & PaaS services
  
• Continuously evaluates the design, functionality and performance of supported business applications and makes thoughtful and significant recommendations for Infrastructure improvements/retirements
  
• Ensure transition and support documentation is fit for purpose, to a high standard and kept up to date
  
• Carry out other activities as instructed by the Manager, Infrastructure Operations.

Educational Requirements

• First degree or equivalent in Computer Science/IT, Engineering or a related or relevant discipline

Experience, Skills & Competencies

• Five (3) + years of combined Telecom/IT/applications management experience in high-impact role(s) with clear progression in levels of responsibilities
• Demonstrable experience managing a complex stack of multi-vendor Infrastructure platforms at the desired scale, preferably in a Telco environment
  
• Excellent knowledge in compute, Virtualization, Private Cloud, Public Cloud and understanding of core operating system constructs such as memory, processor, and I/O - disk and network)
  
• Expert in Information Lifecycle Management (Backup & Archiving)
  
• Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies
  
• Sound knowledge of internal business processes, leading/emerging technologies, and developments within the mobile telecommunications industry and related ecosystems
  
• Self-starter, with good people management / exceptional interpersonal and organizational skills; Strong can-do attitude and aptitude to drive innovation
  
• Experience in working through complex issues and providing alternative solutions
  
• Ability to lead, influence and gain the confidence and respect of senior executives and functional leadership
  
• Ability to cope and deliver at satisfactorily high levels when under intense pressure
  
• Exceptional analytical, quick-learning, and critical thinking skills
  
• Strong change management skills