Service Head - Tubular Battery Industry

METAL MANUFACTURING NIGERIA LTD

Engineering & Technology

Energy & Utilities USD 1500 - 2500 Negotiable
1 month ago

Job Summary

We are looking to hire a suitable candidate to fill this position.

  • Minimum Qualification:Degree
  • Experience Level:Senior level
  • Experience Length:10 years

Job Description/Requirements

Responsibilities:

  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating service reports, processing new claims, and tracking inventory.
  • Setting up and maintaining a service desk and evaluating its efficiency.
  • Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
  • Monitoring department issues and client complaints to create methods to lessen recurring issues.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Maintaining strong relationships with distributors &dealers, and the sales team.
  • Create  Service Verticals for service tasks,
  • Monitor progress of current projects,  appointing  & managing service team to ensure the objectives and sales goals are met.
  • Manage customer complaints and other necessary company goals


Requirements:

  • Academic qualification of a Bachelor's degree in a Technical discipline  
  • 10 -15 Years experience in service of Tall Tubular and automotive batteries.
  • Technical experience

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