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1 week ago

Job Summary

As a Customer Service Specialist, you will be the frontline representative for our company, providing exceptional customer support and service. You will interact with customers via phone, email, and chat, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills.

  • Minimum Qualification : HND
  • Experience Level : Mid level
  • Experience Length : 3 years

Job Description/Requirements

Responsibilities:

  • Customer Engagement: Build and maintain strong relationships with customers by understanding their needs, providing personalized recommendations, and ensuring high levels of satisfaction.
  • Account Management: Oversee a portfolio of assigned accounts, serving as the primary point of contact for all customer-related matters. Monitor account performance and address any issues promptly.
  • Product Knowledge: Maintain a deep understanding of our products and services to effectively communicate their value and benefits to customers.
  • Customer Service Excellence: Provide exceptional service by handling inquiries, resolving complaints, and offering solutions to enhance the customer experience.
  • Sales Reporting: Track and report on sales activities, customer interactions, and performance metrics. Use data to identify trends and opportunities for improvement.
  • Collaboration: Work closely with other departments, including marketing and product teams, to ensure alignment and support for sales initiatives.
  • Market Insights: Stay informed about industry trends, competitor activities, and market conditions to adjust strategies and approaches accordingly.



Requirements:

  • Minimum of HND
  • 3-5 years of experience in a similar role

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