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Job Summary

A Boutique hotel and Lounge in Lagos is looking to employ self motivated female Reservationist with over 3 years experience for it operation

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

  • Responsible for daily shift reports and posted receipts to the appropriate general ledger
  • Communicated with customers in making reservations and payments of their stay in person and via telephone
  • Provided and elevated customer experience to generate loyal clientele
  • Monitored payments due from clients and promptly contracted clients with their past due payments
  • Served as point of contact for escalated calls from reservationists regarding complex customer issues; clarified issues, identified root cause, researched problem and implemented solutions.
  • Leveraged opportunities to upgrade customer accounts by up-selling/cross-selling additional services or incentive programs.
  • Assisted supervisors with floor management of reservationists pertaining to breaks, assignments, etc.
  • Trained and coached new hires on reservation duties, travel protocols, and regulations.

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