Office Administrator/Non-Governmental Social Worker

Job Summary

To provide professional, efficient, and effective administrative support to the Foundation, ensuring efficient and effective running of the office and daily business. To support the team in managing and administering its fundraising, HR, and marketing functions. Coordinate fundraising/Sponsorship activities in conjunction with the Fundraising and create awareness for the organization. Visiting clients and assessing their needs. Arranging appropriate care, resources, or benefits. Attending or contributing to court cases.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements


  • Communication and people skills: Often being the first point of contact, the Foundation  Administrator will need to possess excellent communication skills. The image of the organization and its services relies heavily on the ability of the Administrator to communicate effectively and sympathetically with a wide variety of people including staff and supporters. 
  • Time management skills: The Administrator will need to possess excellent time management and organizational skills to be able to deal with a multitude of tasks and a  range of priorities. 
  • Information Technology skills: The Administrator will need strong IT skills and be competent in the use of most Microsoft Office applications including Outlook, Word, and  Excel. Working knowledge of PowerPoint and Publisher would also be helpful. 
  • Problem-solving skills: The Administrator will need to be practical, proactive, unflappable, and able to use their initiative. 
  • Active Listening skills: The Foundation Social Worker will need to possess excellent Active  Listening skills which is a vehicle for establishing trust and respect with the clients. The Social Worker must build trust to discover details about their clients and make them more receptive to solutions or referrals made by the Social Worker.
  • Critical Thinking Skills: The Social Worker will need to use logic, analysis, and creativity to identify different approaches' strengths and weaknesses and find a solution for each case. 
  • Advocacy skills: The Social Worker will need to speak out, act in the best interest of others and bring about a positive change and empower people to take agency in their lives.
  • Patience and the ability to remain calm in a crisis. 
  • Flexibility: The Social Worker must be willing to adapt to new roles, tasks, and situations
  • Strong observation, analytical, and listening skills.
  • Good organizational skills to work autonomously and plan meetings for a caseload of clients.


Duties and responsibilities to the Trustee/Director

  • Liaise with the Director daily regarding the events of the day and follow up with resultant actions. 
  • Liaise with other admin staff, consultants, and external organizations to arrange meetings,  prepare agendas, and draft minutes as and when required. 
  • Attend occasional events and exhibitions as requested by the Trustee/Director. 4. Working closely with the leadership of the organization to identify donor and sponsorship opportunities.
  • Providing mental health counseling to individuals, groups, or families
  • Conducting initial assessments of clients' situations to determine needs and goals.
  • Researching and advocating for appropriate public assistance resources for clients 8. Communicating with clients' care teams
  • Providing crisis intervention as needed
  • Referring individuals to appropriate treatment centers
  • Ensuring that all case files, and other records, strictly comply with policies, regulations, and procedures.
  • Coordinating treatment planning and maintaining ongoing contact with outpatient  providers for the continual care of patients
  • Assisting clients in receiving services by telephone and in person.
  • Getting clients involved in beneficial activities.
  • Assessing clients and gathering relevant information.
  • Offering information and supporting clients and their families.
  • Contacting and making referrals to other agencies and services.
  • Maintaining accurate records and preparing reports.
  • Participating in training, supervision, and meetings.
  • Watch for signs of abuse.
  • Provide crisis intervention.
  • Ability to give full attention to what social service clients are saying, understand the points being made, ask questions, and not interrupt inappropriately.
  • Awareness of others’ reactions and understanding why they react as they do.
  • Ability to judge the relative costs and benefits of potential social service

Administrative support to the foundation office:

  • Be responsible for the smooth running of the office, dealing with inquiries by telephone, email and maintaining filing systems (both electronic and hard copy). 
  • Filter telephone calls before passing them to the necessary person. Take and relay accurate and timely messages and answer questions where possible.
  • Deal with visitors to the organization in an appropriate and personable manner.
  • Make any necessary travel arrangements for the foundation team members when required. 
  • To undertake word processing, electronic communication, telephone communication,  filing, faxing, printing, and photocopying work as required by the team, including the HR  team. 
  • Set up meetings, book meeting rooms, and coordinate events accordingly.


  • To understand, adhere to and actively implement all the policies and procedures of the  Foundation and its services at all times. 
  • To safeguard children, young people, and adults at risk, at all times.
  • To undertake training as required.
  • Assist with other work, events, and projects as needed.
  • To undertake additional tasks reasonably requested by the Trustee and Directors and the Foundation team.

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