NI - IT Support Agent - Jumia (Full Time)

About the Job You will have the chance to integrate our amazing IT Support team that is responsible for supporting all our internal users on a daily basis. From laptop maintenance to troubleshooting, onboardings & offboardings, Google Workspace, SSO and Endpoints.

Your responsibilities:

Management of local Endpoints for MDM and EDR; Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform; Manage and monitor internal assets to ensure accurate inventory records; Onboarding and Offboarding procedures; Report RMA’s and Warranties; Manage OS Imaging and Configuration for Linux, MacOS and Windows; Support for Voip systems. Other common IT Support duties.

What we are looking for: Higher education in either IT or equivalent Minimum 3 year work experience in computer technical support functions; Good technical knowledge in the areas of hardware, operating systems (Windows, Mac and Linux) and Networks TCP / IP; Excellent communication skills and taste for contact with the end user; Knowledge and experience on Google Workspace, Okta, Microsoft, Xcally, Zendesk and Endpoint platforms is a plus.  Good interpersonal skills and taste for teamwork; Good analytical ability, organization and planning; Outstanding troubleshooting skills Knowledge of customer service principles and practices Proficiency in English, both written and verbal, clearly and accurately.

We Offer :

A unique experience in an entrepreneurial, yet structured environment A unique opportunity of having strong impact in building the African e-commerce sector The opportunity to become part of a highly professional and dynamic team An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders