We seek to hire a suitable candidate to fill this position
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
- Attend in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems
- Actively update, maintain, and monitor all aspects of computer networks
- Install and configure computer systems and applications within the company
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Act as the initial point of contact for all computer and system-related concerns from clients or other employees
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- A bachelor's degree in Computer Science or a closely related degree is required for the position.
- Additionally, some companies also require certification in industry-specific networks or operating systems.
- Individuals with a strong customer service background
- Positive outlook on problem-solving tend to excel in the position of Technical Support
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