Manager, BSS & RAN Operations

Principal Functions

• Coordinating new RAN nodes integration
• Coordinating corrective RAN/BSS maintenance as required, and assisting the field operation teams to resolve BSS/RAN issues including clearing of QOS alarms, resolving BSS-related outage and network problems.
  
• Coordinating root cause analysis, network trend analysis and incident reporting
  
• Coordinating RAN Node health checks and preventive maintenance
  
• Coordinating second level and necessary back office support to the Field, and NOC teams
  
• Ensuring optimum availability of BSS nodes
  
• Coordinating the BSS database management, including network parameter changes, BSC/RNC rehoming, cutovers, new features implementation, network upgrades, BTS/Node B rehoming and packet switch configurations.
  
• Proactively working with the RF planning team and other stakeholders for deployment of new network features and network improving activities on the network.
  
• Coordinating the implementation of BSS/RAN-related work orders (WOs) and change requests (CRs)
  
• Provision of expert BSS operations advice on solutions proposed by various BSS vendors.
  
• Troubleshooting of critical BSS faults such as faults caused by software bugs, interface faults, severe KPI impacting faults using advanced troubleshooting skills.
  
• Provision of BSS inputs for cross-technology engagement with other units involved in the deployment of technical solutions
  
• Participating in major incident reviews, supporting incident managers in identifying real causes and accurate descriptions of incidents and impacts
  
• Management of BSS teams' activities and evaluation of their performance.
  
• Carrying out other duties as assigned by the Head, NOC and BSS     
  

Educational Requirements

• First degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Six (6) or more years post NYSC work experience with at least three (3) years at supervisory level
  
• Multi-vendor BSS/RAN experience

Experience, Skills & Competencies

Knowledge

• Network availability and capacity management
  
• Network administration
  
• Network operations and maintenance

Skills

• Communication
• Delegation/ Supervisory
  
• Problem Solving

Behavior

• Passion for Excellence
• Integrity
  
• Empowering people
  
• Growing people
  
• Teamwork
  
• Customer Focus