Maintenance Supervisor

Responsibilities:

• Supervise daily operations of the maintenance and repair team, ensuring efficient handling of Samsung products (mobile devices, TVs, home appliances).
• Monitor team performance, assign repair jobs, and ensure timely completion of service tasks.
• Perform technical inspections and quality checks on repairs before delivery to customers. 
• Provide hands-on support with diagnostics and complex repairs when necessary.
• Coordinate with parts and logistics teams to ensure availability of components and tools.
• Enforce safety procedures and Samsung’s technical standards during all service processes.
• Train and mentor junior technicians on repair techniques and updated service protocols.
• Deal directly with customer complaints and other service-related issues, ensuring professional and timely resolution.
• Handle escalated technical problems and provide clear communication to customers.
• Demonstrate good knowledge of MS Office (especially Excel) to maintain accurate service records, track key performance indicators (KPIs), and generate regular reports on productivity, turnaround times, and repair quality.
• Analyze service data to identify trends, support operational improvements, and reduce repeat repairs.

Requirements:

• Bachelor's Degree in Electrical / Electronic Engineering or a related field.
• 3 – 5 years of experience in electronics repair or after-sales service, with team supervision experience.
• Strong technical knowledge of Samsung products and service protocols.
• Excellent communication and leadership skills.
• Proficiency in MS Office, especially Excel, for reporting and data analysis.
• Strong problem-solving and customer service orientation.