Lead IT Support Specialist (Infrastructure and Information Security)

Description

This role supports the smooth running of the production applications, infrastructure as well as the information & cybersecurity function and is individually accountable for achieving results through own efforts. The incumbent has broader knowledge than the IT Support Specialist and works across many platforms.

DUTIES AND RESPONSIBILITIES

1. Configuration and maintenance of network equipment such as routers, switches, firewalls, network server software and domain security protocols including remote site deployments as required.

2. In liaison with Old Mutual Africa-IT, devise and recommend appropriate network infrastructure and technologies for OM Nigeria.

3. Manage and enforce group policies and network security policies on the LAN, Wan and internet.

4. Investigate problems with network component and hardware and ensure appropriate corrective actions are taken.

5. Working closely with outsourced vendors to implement and manage the OM Nigeria network infrastructure.

6. Manage the IT infrastructure and security team.

7. Responsible for envisioning, designing, implementing, testing, and delivering on AWS cloud infrastructure and On-Premises and interconnecting the two. Defines innovative approaches to systems deployment and integration Works in a multi-functional team to ensure continuous delivery of quality solutions.

Extra Skills required

Cloud Relevant Experience

Experience working with information architecture and design interfaces with Azure/AWS and other Cloud Service Providers Understanding networking, AMS, VPC, SMTP among other technological standards supporting AWS Cloud Experience with AWS cloud DevOps such as building scripts to improve platforms operations efficiencies Experience in provisioning resources within AWS and Azure Clouds natively or from Market Places Good understanding of containers and Microservices and how they are deployed Good knowledge of emerging Cloud Technologies such as AI, Machine learning

Key Result Areas

Suggests and implements cost saving / optimisation initiatives. Provides technical advice and consultation to the business. Supports the running of production applications and infrastructure. Provides 24 x 7 first-line standby / support for production environments. Creates temporary fixes within systems to achieve Service Level Agreements. Pro-actively monitors the production environment. Responsible for capacity monitoring. Communicates effectively regarding support-related activities. Participates in and co-ordinates systems handover process (OSSP). Leads others in technical initiatives across platforms/environments eg: cost saving, timing Personal Effectiveness: Accountable for service delivery through own efforts.Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.Makes increased contributions by broadening individual skills.Collaborates effectively with others to achieve personal results.Accepts and lives the company values. Quality Assurance: Performs quality checks on own work.Adheres to service and quality standards Qualifications and Experience Over 5 years of experience within technical support environment, including hardware, software, network and information security support.Experience in the implementation and management of routers, switches, Linux and windows operating systems and network storage platforms.Experience with managing modern network monitoring tools including ePO solutions.Proven ability to manage vendors, teams, Incident responses activities, balance, prioritize and organize multiple tasksExcellent interpersonal, written and oral communication skillsThose with experience in managing it environments for credible financial institutions will have an added advantageA degree in electronics computer science/information technologyAn MCSE/CCNA/CCNP or Linux Certified is added advantageBe AWS certifiedCost Management skills such as FinOps or equivalent framework for Cloud costsBe eager to learn and adopt evolving technologies

Skills

Education

Bachelor of Science (BSc): Computer Science And Engineering (Required)

Closing Date

21 August 2023