As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and maintenance of an organization's information technology systems. You will be responsible for providing technical support, troubleshooting hardware and software issues, and assisting end-users with their IT-related needs. Your expertise and problem-solving
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 4 years
- Provide technical assistance and support to end-users regarding hardware, software, network, and other IT-related issues.
- Diagnose and resolve technical problems, either remotely or on-site, to minimize downtime and ensure uninterrupted workflow.
- Daily check for Printers, CCTV, Server, and Network equipment.
- Install, configure, and update computer systems, software, and peripherals.
- Perform routine maintenance and monitoring of systems, including backups, security updates, and antivirus scans.
- Respond to user inquiries and provide timely resolution or escalate complex issues to the appropriate IT teams.
- Document all support activities, including troubleshooting steps, resolutions, and user interactions, in the ticketing system.
- Collaborate with other IT team members to share knowledge, resolve complex problems, and optimize system performance.
- Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.
- Conduct user training sessions and create user guides and documentation to enhance end-user proficiency.
- Stay updated with the latest industry trends, technologies, and security threats to provide proactive recommendations for system improvements and security measures.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven work experience of 4 years as an IT Support Specialist or similar role.
- Experience with VMWare or HyperV.
- Proven experience and operational knowledge of Microsoft Active Directory, Windows Server, Group Policy, Exchange Server, Windows 10/11 Operating Systems, and Azure Administration is highly desirable.
- Schedule meetings on video conferencing solutions.
- Knowledge of PowerShell and scripting.
- Resolve and troubleshoot issues in a hybrid exchange environment.
- Strong knowledge of computer hardware, operating systems, and software applications.
- Proficiency in troubleshooting and resolving hardware, software, and network issues.
- Familiarity with help desk ticketing systems and remote support tools.
- Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer service orientation and the ability to work effectively with diverse teams.
Important Safety Tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.