IT Support Specialist

Responsibilities:

• Respond to IT support issues related to system hardware and software through telephone and in-person support
• Install, configure, upgrade, and troubleshoot computer hardware
• Install, configure, update, and troubleshoot software used by the school. 
• Oversee projects assigned to outside IT consultants
• Train users in startup, basic and advanced use of school software, general software applications, and the School Information System
• Learn and train users on the use of newly introduced IT equipment
• Identify the hardware and software needed to solve IT-related issues
• Contact hardware/software vendors to obtain specifications, pricing, and other information needed to guide purchasing decisions
• Document all hardware and software purchases, updates, and repairs
• Coordinates activities with internet providers and troubleshoots network connection issues
• Ensure school hardware and software assets conform to quality standards and are properly maintained
• Put measures in place to ensure adequate provision of internet security
• Ensure the school internet and IT usage policy is enforced
• Prepare weekly reports
• Respond to individual IT support issues
• Troubleshoot, solve problems or refer to the external service provider
• Document all issues, purchases, upgrades, installations, etc
• Prepare and submit a report on IT support activities to the School Administrator
• Review and discuss planned activities for the month

Requirements:

• Bachelor’s degree in IT, ICT, or other relevant degree with relevant IT certifications
• 2 - 3 years experience working as an IT specialist
• Good oral and written communication skills
• Proficient in the use of MS Office, IT applications
• Ability to troubleshoot, install, and configure software and computer hardware
• Good interpersonal, and problem-solving skills
• Strong relationship management skills
• High level of self-motivation and strong interpersonal skills
• Evidence of personal commitment to professional development
• Good problem-solving and decision-making skills
• Excellence in service delivery, focus on quality, and attention to detail

Note: You may be required to carry out other duties which may arise from time to time