IT Support Specialist

• Provide technical assistance and support to end-users regarding hardware, software, network, and other IT-related issues. 
• Diagnose and resolve technical problems, either remotely or on-site, to minimize downtime and ensure uninterrupted workflow. 
• Daily check for Printers, CCTV, Server, and Network equipment. 
• Install, configure, and update computer systems, software, and peripherals. 
• Perform routine maintenance and monitoring of systems, including backups, security updates, and antivirus scans. 
• Respond to user inquiries and provide timely resolution or escalate complex issues to the appropriate IT teams. 
• Document all support activities, including troubleshooting steps, resolutions, and user interactions, in the ticketing system. 
• Collaborate with other IT team members to share knowledge, resolve complex problems, and optimize system performance. 
• Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points. 
• Conduct user training sessions and create user guides and documentation to enhance end-user proficiency. 
• Stay updated with the latest industry trends, technologies, and security threats to provide proactive recommendations for system improvements and security measures. 

Requirements: 

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). 
• Proven work experience of 3+ years as an IT Support Specialist or similar role. 
• Experience with VMWare or HyperV. 
• Proven experience and operational knowledge of Microsoft Active Directory, Windows Server, Group Policy, Exchange Server, Windows 10/11 Operating Systems, and Azure Administration is highly desirable. 
• Schedule meetings on video conferencing solutions. 
• Knowledge of PowerShell and scripting. 
• Resolve and troubleshoot issues in a hybrid exchange environment. 
• Strong knowledge of computer hardware, operating systems, and software applications. 
• Proficiency in troubleshooting and resolving hardware, software, and network issues. 
• Familiarity with help desk ticketing systems and remote support tools. 
• Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users. 
• Ability to prioritize and manage multiple tasks in a fast-paced environment. 
• Strong customer service orientation and the ability to work effectively with diverse teams.