Title: Information Technology Officer
Location: Maiduguri, Borno state
Supervisor: Deputy Response Coordinator
The IT Officer will provide support and maintenance to FHI Nigeria computer and network infrastructure to ensure stable operations. S/he will implement new IT solutions to improve business efficiency and productivity and will maintain/support implemented systems to ensure high end-user satisfaction.
Duties and Responsibilities:
Monitor and troubleshoot Server Systems and Networks, automated backup and restore operations and mission critical applications such as email, file/print services and other line of business applications to allow IT respond proactively to emerging problems and perform ongoing IT “housekeeping” functions. Perform installations of operating systems, layered products, and third-party products for multi-user computer systems that host corporate applications, databases and websites. Assist and perform software installations and upgrades as required. Provide IT training on a periodic basis to FHI/Nigeria staff and partner organizations. Perform daily and periodic backups of all data on the servers. Ensure timely updates to Server and Client Systems. Study and apply Security patches and other updates or service packs as required. Make periodic visits to field offices to provide troubleshooting support, advise and build the capacity of FHI/Nigeria partners in order to maintain their computers at a reasonable level of operation. Work closely with developers and end users to ensure implementations match requirements. Provide on-going training to end-users and update of user manuals. Design, code and debug applications in various software languages. Perform software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, and software reliability analysis. Perform software testing and quality assurance. Perform other duties as assigned.
Knowledge, skills and abilities:
Ability to work with others and to develop and maintain compatibility among project staff, subcontractors, and recipients of assistance. Communicate effectively with all levels of personnel on hardware and software needs. Advanced knowledge of Windows 2003 Server administration and Networking including Active Directory, Network Services - Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS) etc. Advanced knowledge and experience with backup/restore, email (Exchange 2000 and 2003) and performance monitoring applications. Advanced knowledge of Software Engineering, Software Development, Analysis, Project Management and Database development. Strong Competency in developing and debugging applications in languages/platforms including but not limited to C#, , PHP, Microsoft SQL, MySQL etc. Advanced knowledge and experience of web based client/server and mobile applications. Perform detail-oriented work with a high level of accuracy. Excellent written, oral and interpersonal communication skills with ability to work as a team member. Ability to plan and prioritize own work under tight deadlines, as well as to work on own initiative and as a member of a team. Ability to travel a minimum of 25%.
Qualifications and requirements:
BS/BA degree in Engineering, Information Technology, Computer Science, or its recognized equivalent with at least 3-5 years post national youth service relevant experience. Or MS/MA Engineering, Information Technology, Computer Science, or its recognized equivalent, with at least 1-3 years post National Youth Service relevant experience. Candidate must possess Microsoft Certified Systems Engineer (MCSE) and/or Cisco Certified Network Associate (CCNA) certifications. Demonstrated success in multicultural environments is an advantage. Experience with a multi-site network (at least 3 sites) with a minimum of 200 users is highly desirable.
FHI 360 is committed to providing a safe environment for all employees, beneficiaries and anyone contracted by FHI 360. This Includes taking measures to protect vulnerable people from Sexual Exploitation and Abuse (SEA) by either FHI 360 employees or associated personnel. FHI 360 abides by child safeguarding principles. FHI 360’s Safeguarding Policies apply and flow out to all FHI 360 staff, board members, volunteers, and partner staff (subcontractors, consultants, vendors, and subrecipients), regardless of the funding mechanism or amount of contract, agreement, or purchase order.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 is an equal opportunity and affirmative action employerwhereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.
Our values and commitments to safeguarding:FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.
FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.
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