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1 month ago

Job Summary

The Hotel Front Desk Agent serves as the first point of contact for guests, providing exceptional customer service to ensure a pleasant and memorable stay. This role involves handling guest check-ins and check-outs, managing reservations, responding to inquiries, and addressing any issues or concerns promptly and professionally.

  • Minimum Qualification : Diploma
  • Experience Level : Internship & Graduate
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

Guest Services:

  • Greet and welcome guests in a friendly and professional manner.
  • Assist guests with check-in and check-out procedures.
  • Provide information about hotel services, amenities, and local attractions.
  • Respond to guest inquiries and resolve any issues or complaints promptly and courteously.

Reservations:

  • Manage room reservations, cancellations, and modifications.
  • Ensure accurate and up-to-date information is maintained in the reservation system.
  • Handle walk-in reservations and accommodate special requests when possible.

Administrative Duties:

  • Maintain accurate records of guest information and transactions.
  • Handle payment processing, including cash, credit card, and room charges.
  • Balance cash drawers and generate daily reports as required.

Communication:

  • Coordinate with housekeeping and maintenance staff to address guest needs and room readiness.
  • Communicate effectively with other hotel departments to ensure seamless service delivery.
  • Answer and direct phone calls and emails in a professional manner.

Security and Safety:

  • Ensure the safety and security of guests by adhering to hotel policies and procedures.
  • Monitor the lobby and reception area for suspicious activity and report any security concerns to management.

Additional Duties:

  • Assist with concierge duties, such as booking tours, transportation, and restaurant reservations.
  • Participate in staff meetings and training sessions as required.
  • Perform other duties as assigned by management.


Requirements:

  • Education: High school diploma or equivalent. Additional education or training in hospitality management is a plus.
  • Experience: Previous experience in a customer service role, preferably in a hotel or hospitality setting.

Skills:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with a customer-focused attitude.
  • Proficiency in using hotel management software and Microsoft Office Suite.
  • Ability to handle multiple tasks efficiently and work well under pressure.
  • Problem-solving skills and the ability to think on your feet.

Physical Requirements:

  • Ability to stand for extended periods.
  • Ability to lift and carry up to [specify weight, e.g., 25 pounds].
  • Ability to work flexible hours, including weekends and holidays.


Working Conditions:

  • Fast-paced, dynamic environment.
  • Interactions with a diverse range of guests and staff.
  • May require standing for long periods and occasional lifting of luggage or supplies.

Location: Asese, Mowe/Ibafo

  • Proximity to Asese, christ embassy camp ground is Key

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