Job Summary

The Head of Banking Operations plans, directs and manages the overall banking operations in line with the overall strategy of the bank.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 5 years

Job Description/Requirements

Duties and Responsibilities:

  • Oversee customer support processes and organize them to enhance customer satisfaction.
  • Identify and mitigate operational risk.
  • Establish operating rules and policies and monitor compliance.
  • Thorough knowledge of bank operations functions
  • Monitor and supervise daily operations to ensure a free flow process.
  • Create a strong professional workforce by developing competent individuals in the banking operations team.
  • Cash management and provision.
  • Oversee the booking of loans and other banking activities in compliance with due process
  • Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels.
  • Collaborate with heads of other units to develop best practices for successful banking operations
  • Ensures the branch and vaults are opened and closed on a timely basis.
  • Enforces dual control procedures at all times.
  • Facilitates teller buys and sells to the vault and balances vaults.
  • Maintains monthly efficiency logs.
  • Oversees teller duties and assists line with customer transactions during peak periods.
  • Audit teller drawers and prepare teller disciplinary notices as required.
  • Schedules tellers for adequate coverage at all times.
  • Performs pre-audits to ensure ongoing adherence to compliance procedures.
  • Maintains and tests alarms and other security devices.
  • Stay informed of all deposit, business and consumer loan products.
  • Maintains adequate cash supplies at the facility.
  • Balances and troubleshoots ATM/debit card concerns.
  • Maintains proper teller and vault cash levels.
  • Reports facility/building concerns to maintenance.


  • HND/BSc/ in Accounting, Finance or relevant field
  • Evidence of completion/ exemption of/from NYSC
  • MCB Certification is compulsory
  • Minimum of 5 years of banking experience in related job roles.
  • Prior managerial experience in a similar role or capacity
  • Analytical and practical understanding of workflow, capacity planning/optimization and process implementation
  • Metrics-driven mindset


  • Outstanding communication and people skills
  • Knowledge of all regulatory policies and procedures
  • Ability to recognize problems and apply Risk Management techniques to address them
  • Strong planning, organizational and time management abilities
  • Excellent Leadership, team management, developing and mentoring
  • High-level influencing and interpersonal skills
  • Relationship building, negotiation, problem-solving and troubleshooting
  • Excellent verbal and written communication skills
  • Meticulous attention to detail and accuracy

Direct reports:

To supervise all Tellers, Customer Service Officers, Funds transfer/Cash Officer, Central processing Centre and IT.

Report to

Managing Director/CEO

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