Head Of Operations

Responsibilities: 

• Develop, document and maintain operational flows, reconciliation and settlement processes and procedures
• Manage the overall day-to-day operational processes within the business
• Design, implement and manage a cohesive financial and operational strategy and ensure operational efficiency
• Create & maintain operational budgets and financial plans
• Develop, track and analyze metrics to determine growth opportunities and improvement areas
• Identify new revenue opportunities and target markets for bank’s products
• Liaise with regulators, public authorities and ensure compliance with the relevant laws and regulations
• Adopt a risk-based approach to proactively identify and address risks
• Develop strong customer relationships and manage a large group of stakeholders
• Develop and implement fraud prevention procedures and processes to ensure effective transactions monitoring (Implementing tools to monitor transactions, identify attempted fraud and reports)
• Identifying areas of operations/business that require technological intervention and co-coordinating with stakeholders for the implementation of technical solutions
• Prepare and submit monthly, quarterly, bi-annually and annual operational reports, budget to the CEO
• Prepare monthly returns to CBN and NDIC
• Maintain current professional and specialized knowledge of bank operations, risk management, security and client issue resolution strategies and utilize this knowledge and expertise to ensure operational and risk management excellence
• Ensures account maintenance instructions have properly executed documentation, signatures and approvals
• Review of periodic reports to ensure internal controls are being followed and resolve and note any discrepancies
• Identify regulatory compliance and legal issues and escalate for resolution as appropriate
• Analyze and resolve escalated problems and identify recurring issues
• Monitor for fraud patterns, trends, and identify emerging new risks
• Assist with internal, external, and regulatory audits and examinations

Skills Required

• This position is open preferably to a female canddiate
• Academic Qualifications: HND or BSc in Accounting or related field. MCIB is an added advantage.
• Experience : 2 - 3 years working experience in the same role specifically in MFB. 
• Must be able to relocate. 
• Proficient use of BankOne CBA
• Comfortable working with multiple groups within business
• Demonstrated team management experience
• Demonstrated budget management and financial forecasting experience
• Fundamental knowledge of product commercialization and revenue management
• Big-picture strategic mindset with the ability to identify trends and drive growth initiatives
• Holistic and proactive approach and proven experience in the development of processes
• An ability to rapidly adapt to change in a dynamic business environment
• Excellent interpersonal skills and the ability to gain respect and trust of all levels of team members
• Ability to share the company’s vision of exponential growth and add value