Field Application Engineer

Responsibilities:

• Provide pre-sales technical support and after-sales service to local clients across markets.
• Assist clients in resolving technical issues to enhance customer satisfaction.
• Develop an in-depth understanding of the company's products and solutions
• Offering clients professional technical consultation and solution recommendations.
• Assist the sales manager to achieve regional sales performance targets.
• Collaborate closely with the sales team to support sales activities and drive business growth.
• Gather and provide feedback on market trends and customer requirements
• Assisting in product optimisation and improvement.
• Conduct technical training and product demonstrations, including technical workshops and new product promotions for local clients to enhance their understanding of the products and optimise their usage experience.
• Manage customer relationships to ensure the smooth implementation and successful delivery of projects.

Requirements:

• A bachelor's degree or higher, with a major in electronics, communications, computer science, or a related field, is preferred.
• 1–3 years of relevant work experience in pre-sales or post-sales technical support; experience as a Field Application Engineer (FAE) is preferred.
• Strong communication skills in English, with the ability to communicate seamlessly with the headquarters in China.
• Strong technical comprehension and problem-solving skills, with the ability to independently resolve technical issues for clients.
• Strong team spirit and customer service orientation; willingness to adhere to headquarters management policies and follow work assignments from supervisors.
• Must be a local national of India, an African country, Indonesia, Vietnam, or Uzbekistan, and be permanently based in the respective local region.

Remuneration: NGN 150,000 - 300,000

Location: Nigeria