Job Summary

Organizes, controls & coordinates the strategic & operational management of buildings and facilities with vested interest to ensure proper & efficient operation of all physical aspects, creating & sustaining safe & productive environments for occupants.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Responsibilities
  • Responsible for the management of services and processes that support the core business of the organization.  
  • Oversees all day-to-day facility management operations, including communication systems, security, cleaning, health & safety, mechanical, electrical & building services, procurement & office services, space management, including through the management of external contractors in all properties within & outside the region.
  • Track, analyze & improves key maintenance parameters such as asset utilization, maintenance cost, schedule compliance etc.
  • Using best practice to improve efficiency, by reducing operating cost while increasing productivity.
  • Responsible for financial accountability & management, resource management with respect to facility management & procurement costs/expenses for all properties.
  • Project Management, supervising & coordinating of jobs carried out by contractors.
  • Ensure delivery of maintenance services in a safe, timely & cost effective manner.
  • Ensure the use of good quality materials, good finishing with prompt attention.
  • Responding appropriately to emergencies or urgent issues as they arise.
  • Assist management in formation & implementation of policies for management of properties for optimum generation of return on investments.
  • Ensure that operations are in compliance with established procedures, policies, government and statutory regulations and codes as it affect property maintenance.
  • Establish property management plans, preventive maintenance policies & procedures & property operation manuals.
  • Acknowledges & endorses job completion certificates upon satisfactory completion of maintenance activities.
  • Liaises and coordinate service providers on all premises on maintenance issues and also ensuring the use of good quality materials, good finishing with prompt attention.
  • To ensure a better mode of reporting, escalating and resolution of issues for easy tracking.
  • Proper documentation of maintenance issues handled in the past for accurate accountability.
  • Put in place best practice Facility Management Agreements with third party FM managers, consultants, and clients.
  • Perform any other duties as assigned.

 

PERFORMANCE METRICS 

  • Performance Area Key Performance Indicators (KPI)

Facility Management

  • Timely response to issues.
  • Provide quality vendors & ensure quality management of different aspects of maintenance as they arise.
  • Effective cost and time management.
  • Resolves issues in a timely manner.
  • Ensures quality control in the delivery of maintenance and installation job.
  • Good management of resources.
  • Relationship Management.
  • Ability to manage subordinates, FM Consultants, Technicians etc. to get the best from services rendered.
  • Ensures a high level of satisfaction from clients as it concerns facility.  
  • Good relationship with team members.
  • Reporting: Prompt delivery and submission of daily, monthly and quarterly maintenance reports. 

KEY SKILLS AND COMPETENCIES:

  • Excellent Leadership & People Management skills.
  • Excellent team building skills.
  • Excellent planning skills.
  • Excellent negotiation skills.
  • Ability to multitask & work under huge pressure.
  • Project & Change management skills.
  • Analytical, problem solving and decision making skills.
  • Industry and market intelligence.
  • Good customer relationship management skills.     
  • Attention to details.                

QUALIFICATIONS:

  • The Facility Manager should have a minimum of second class lower in the Engineering, Sciences and Estate Management field.
  • A minimum of five (5) years cognate experience in a renowned corporate organization is required and likeably a Master’s degree.

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