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3 weeks ago

Job Summary

We are looking to hire an Experience Center Agent who will play a customer-facing role targeted at smart, personable, technology-inclined, and customer-obsessed individuals.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 1 year

Job Description/Requirements

Responsibilities:

  • Provide guidance to walk-in customers on product and service offerings
  • Educate customers and potential customers with information on SLA and delivery timelines
  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
  • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
  • Serve guests by providing product/service information related to delivery lifecycle, rates, and payment.
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
  • Promote and cross-sell the company's products.
  • Ensuring proper documentation and safety of all parcels sent and received.
  • Ensure strict compliance with the scanning process and procedures.



Requirements:

  • Minimum of HND
  • At least 1 year of experience

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