Reports To: Manager Data Centre Division: Information Technology Description Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently. Manage crisis situations and work under pressure to resolve problems. Plan and undertake projects to improve and upgrade key IT systems as directed by IT Senior management. Develop, contribute, and evaluate technical proposals related to Data Centre Operations. Contribute to continuous improvement of platform performance, scalability, efficiency, and reliability Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledgeÂ Work cross-functionally with various teams Ensure policies and processes are well-documented, communicated and followed Advocate for and drive major initiatives that move the organization forward and help us scaleÂ Assist other Infrastructure and Cloud team and development teams to resolve application-to-platform integration issues (IaaS and PaaS) across different cloud providers and deployment models. Provide information timely for Audits and Security and audit requests and ensure vulnerabilities and findings are closedÂ Effective access controls to Infrastructure platforms. Ensure Incident and Problem resolution within SLAs Work with the Network and Facilities teams to ensure adequate Security, Network and Power and Cooling in the Data Centers. Work with OEMs, Partners, Planning teams and other key stakeholders to ensure highly available Data Centre Education: First Degree in any related field Relevant Professional Certifications e.g. Data Centre Certifications, Network Certifications etc. Fluent in English Experience: 3 - 7 yearsâ experience which includes: Vast Knowledge of Data Centre design, project implementation and operations support. Vast knowledge of Data Centre Network Design, Implementation and Support. Knowledge of IT equipment handling, power, and cooling technologies In-depth understanding of LAN and SAN cabling Support and implementation techniques Good troubleshooting, analytical, communication and collaboration skills Development of policies, Processes and Procedures as required to guide Data Centre OperationsÂ Familiar with Agile project management methodologies. Good understanding of ITIL Infrastructure Library Framework *Eligible Females and People with Disabilities are encouraged to apply. *MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTNâs recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.Â *MTN is not liable for fraudulent publication of job offers in MTNâs name or for the fraudulent use of MTNâs name in any manner whatsoever.
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