Customer Success Lead

Responsibilities:

• Design and implement onboarding processes for our customers
• Create self-service resources for Connect tier users
• Provide hands-on support for early Enterprise and Secure tier customers
• Gather structured feedback to inform product development
• Identify and develop customer success stories and case studies
• Build relationships with key stakeholders at customer firms
• Create training and enablement materials for different user types

Requirements:

• Experience in customer success or implementation for B2B software
• Understanding of professional services workflows, especially legal (preferred)
• Ability to translate technical concepts to business value for customers
• Strong relationship building and communication skills
• Problem-solving abilities for troubleshooting integration challenges
• Data-driven approach to measuring customer health and adoption
• Comfort working with early-stage products and processes

Benefits:

• Competitive salary range
• Remote-first work environment with minimal on-site meetings
• Dedicated laptop for work
• Data stipend to ensure reliable connectivity
• Home office setup allowance
• Flexible work hours that respect your productivity cycles
• Continuous learning and development budget
• Paid time off and official holidays
• Fast-paced, flat organizational structure with direct access to leadership
• Significant growth opportunities as the company scales