New
2 weeks ago
Job Summary
We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities:
- Respond to customer inquiries via phone, email, or chat promptly and professionally.
- Resolve customer issues and complaints with empathy and efficiency.
- Provide accurate information about products, services, and policies.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to address customer needs and improve service.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Previous experience in customer service or related fields is a plus.
- Excellent communication and problem-solving skills.
- Ability to handle stressful situations calmly and professionally.
- Proficiency in Microsoft Office and CRM software.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health benefits.
- Opportunities for professional development and career advancement.
- Positive and inclusive work environment.
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