Reports To: Manager Service Performance Division: Information Technology Description Produce Enterprise Capacity Plan for the Information Technology (IT) division Analyze and produce short, medium and long term capacity plan for application and services before deployment and production Monitor, trend, analyze and recommend necessary requirement to optimize systems performanceÂ Store capacity management data and ensure optimization of system resources Produce capacity plan that covers current utilization and forecasted requirement as well as support cost for new application and service Cataloging capacity requirements for various business services Ensure high availability and effective redundancy to support core and mission critical application and service Ensure that the resilience designed and implemented on systems is enough to meet the required OLAs/SLAs Produce annual availability plan for the information systems division with quarterly reviews Monitor, Calculate and report system and service availability in respect to the OLAs/SLAs Develop requirements for new or enhanced Event Management Systems for automatic monitoring of IT Components Trend and report system event and escalate exceptions Define the monitoring baselines for all monitored system requirements Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issuesÂ Ensure that service performance achievements meet or exceed all of the SLA targets, by managing the performance and capacity of both services and resources Develop contingency plans around availability management to ensure that service delivery is not impacted in the event of an impact on one or more component of the service Conduct Business and technical studies on modelling capacity usage and forecasting capacity growth for systems and business metrics Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services. Estimate new applications resource requirement to ensure required Service Level Agreement (SLA) are met and exceeded Work with IT process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative. Review business requirements and ensure that system supporting the business services performs optimally Build the annual infrastructure growth plan in line with business projections Education: First degree in any related disciplineÂ ITIL Foundation certificate at the minimum Operating System Certification preferably Oracle or Windows Fluent in English Experience: 3 - 7 yearsâ experience which includes: Experience working in a medium-sized organizationÂ Knowledge of BMC ESM toolsÂ Knowledge of any other ESM or capacity and performance management tool knowledge will be an added advantage IT availability management Performance testing and capacity planning work experience in a technical discipline Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred) Broad understanding of platforms (ESM), associated products and common IT management process
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